[Ticket#: 200402251000459] Re: Windows XP file recognition?

[Mark Wieder]

J.-

Friday, February 27, 2004, 9:45:05 AM, you wrote:

JLG> My apologies. Yes, I can clear up the support response (since I wrote
JLG> it) and it is probably a good idea to mention this here. The support
JLG> staff don't have access to the purchasing records of the customers. When
JLG> you purchased your Enterprise edition, instructions for using your
JLG> 10-incident support contract were given in the registration letter you
JLG> received. The support staff looks for a particular subject title code in
JLG> order to know whether you are an entitled support user or not. Naturally
JLG> I can't give that code here on the list, but instructions are provided
JLG> with every Enterprise contract.

Well, this is news to me. Since I never "purchased" an Enterprise
edition, but my Pro edition became an Enterprise edition when I
renewed, I have no such contract. My original registration letter says
that I am entitled to free email support until the one-year time
period runs out. Obviously the terms and conditions have changed.

Not that I have needed to try to get specialized email support that I
couldn't get from this list, mind you, but I'm putting this to the
list because there may be others in this same boat.

-- 
-Mark Wieder
 mwieder at ahsoftware.net